Personal Information Protection

We use the CharmHealth platform for scheduling, secure messaging, and accessing health records. It’s compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Health Insurance Portability and Accountability Act (HIPAA), providing the highest level of security for your personal health information.

Quebec Law 25

As of September 2023, Family Institute has taken all necessary measures to comply with the new Quebec Law 25. Rest assured that your personal information will be kept confidential and will only be shared with your healthcare professional for the purpose of providing you with therapeutic treatments. If this confidential information must be shared with third parties for other treatment needs, your explicit consent will be requested at that time. Family Institute will not share or collect data beyond this specific purpose. This policy will be ensured by Irina Grabovskaia on behalf of the Family Institute.

Confidentiality Assurance

Our clients’ personal health information shall be protected in accordance with:

  • The Quebec Act Respecting the Protection of Personal Information in the Private Sector

  • The Quebec Civil Code (particularly sections 35-41 regarding privacy rights)

  • The Quebec Law 25 about personal information protection

  • The Code of Ethics of the International Board of Lactation Consultant Examiners

  • The Standards of Practice of the International Lactation Consultant Association